Frequently Asked Questions
Hopefully on this page you will find the answers to any questions you may have. If you are unable to find what you are looking for please Contact HAPPY BOUNCERS LTD
How do I book?
You can use our online booking system via our website, phone or email.
How do I make payment?
Payment can be made by cash or cheque on delivery/collect, you can pay in advance online when making your booking or by a bacs transfer before delivery/collection.
What happens if the weather turns bad?
You can call us and discuss your booking if the weather is bad on your hire date. Some of our castles come complete with a shower cover (which also acts as a sun shade). In light rain the castle can be towel dried and you can continue to bounce. If the forecast is for heavy rain then you are advised to cancel the booking with absolutely no penalty.
But we do hold the right to cancel due to bad weather conditions (i.e. very high winds above 24mph).
Do you deliver, set up and dismantle the bouncy castle?
Yes we do deliver our bouncy castles, please check you postcode for delivery charges but you do have the choice to collect from us if you would like. Please allow time for us to setup and dismantle when booking.
When can I hire a bouncy castle?
Our castles are available for hire 7 days a week and available overnight for an additional cost.
How big does my garden have to be and what surface is best?
Our castles require a flat grass area if they are used outdoors, clear of all obstacles. The size depends on the size of castle you are ordering and we require additional space, all sizes and space needed are specified within the details of each bouncy castle.
Do I need to keep the blower going?
Yes please as this keeps the bouncy castle inflated. However, if there is a change in the weather and it becomes very windy then simply switch off the castle and wait for it to deflate.
Do you provide me with safety/operating instructions?
Each castle comes with written safety instructions. You will also be asked to sign a hire agreement which has all of our terms and conditions listed. You are of course expected to comply to these safety guidelines and terms and conditions throughout the duration of the hire of the bouncy castle.
Can adults use the bouncy castle?
Most of our castles are for the use of children only. We do have a few castles that are suitable for adult use please specify this when booking.
What time can I have my castle delivered?
Your castle can be delivered and collected at a time that is convenient for you. Specific times can be discussed at the time of booking.
Are Happy Bouncers a member of any recognised organisation?
Yes, we are members of:
BIHA (British Inflatable Hirers Alliance)
TIPE (The Inflatable Play Enterprise)
What do I need to do before you arrive?
Please make sure that any hallways, side passages, or any other access to your garden / play area are clear of obstacles etc. and that grass, patio areas etc. are free of any sharp objects and animal mess. You will be charged if we have to clear any items or cut any bushes, trees etc. to erect the inflatable's. Happy Bouncers takes no responsibility for any damage to customers property if we have to come through the house etc. Please make sure a clear access way is provided upon delivery.
Are you insured?
Absolutely! We are insured for Public Liability which covers accidents which were our fault, such as equipment failure or failing to install a unit correctly. The hirer is responsible for ensuring that there is adult supervision of the unit, and equipment, and the supervision of the people using it at all times, you the hirer are liable for any damage, accident/injury caused by lack or poor supervision of the equipment.
Do you supply safety mats?
Yes! All our castles are delivered with safety mats. You are kindly asked to ensure these are kept at the front of the castle at all times. Please note these are not designed to be landed on too heavily so any child seen bouncing on the front step should be asked to move back into the main bouncing area.